Return & Exchange

At ZenTail, your satisfaction is our top priority. We want you to love your pet products, from interactive toys and feeders to grooming tools and comfort accessories, as much as we do. Should anything go wrong, we’re happy to help. Please read the following policies carefully before making a return or requesting an exchange.

1. Eligibility for Returns

We accept returns for items purchased from ZenTail under the following
conditions:

• Return Window: Items can be returned within 30 days of the delivery date.
• Condition of Items: Returned products must be in their original, unused condition, with all original packaging, tags, and accessories. Items that are damaged or altered are not eligible for returns.
• Non-Returnable Items: Certain items cannot be returned due to hygiene or safety reasons. This includes opened or used pet feeders, water fountains, grooming tools, pet toys, feeding mats, health supplies, and wearable pet accessories.

2. Return Process

To initiate a return, follow these steps:

• Contact Us: Email our customer service team at email: hello@zentailstore.com & Phone: +1 786-510-9976
  with your order number and reason for return.
• Receive Return Authorization: We will provide a Return Authorization Number (RAN) and instructions on how to return your item(s).
• Ship the Item: Securely package the item and send it back using the instructions
  provided. Include the Return Authorization Number with your shipment.

3. Return Shipping Costs

• Please carefully package the item and include your RAN. We’re happy to offer free return shipping with no restocking fees, so returning an item is simple and worry-free for you.
• Prepaid Return Label: In some cases, we may provide a prepaid return label and it’s free cost. 

4. Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following conditions:

• Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, a store credit may be issued.
• Processing Time: Refunds are typically processed within 7 business days after we receive the returned item. You will receive an email notification when the refund has been processed.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item (size, color etc), please return the original item and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item (pet products and toys, grooming tools, etc.), please contact our customer service team within 7 days of delivery. We will arrange a replacement or refund and cover the return shipping costs.

7. Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

• Check Your Bank Account: Sometimes refunds take time to be officially posted.
• Contact Your Bank or Credit Card Company: There may be a delay before the refund is posted to your account.
• Contact Us: If you have completed the above steps and still haven’t received your refund, please reach out to our customer service team at email: hello@zentailstore.com & Phone: +1 786-510-9976

8. Return and Refund Policy Updates

We may update this policy from time to time to comply with Google Shopping Ads requirements or to improve our customer service. Any updates will be posted on this page.

Contact Us For any questions or assistance regarding returns and refunds, please contact our customer support team: