Billing Terms & Conditions

Thank you for shopping with ZenTail Store. These Billing Terms & Conditions govern all payment transactions made on our website. By completing a purchase, you agree to these terms. Please contact our customer service if you have any questions.

1. Accepted Payment Methods

We accept the following secure payment methods:

Credit & Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets & Payment Services:

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Venmo

2. Payment Security

Your security is our priority. We use SSL (Secure Socket Layer) encryption and comply with PCI-DSS standards to protect your financial data. We do not store your full credit card details on our servers.

3. Payment Processing & Authorization

  • All payments are processed in US Dollars (USD). International payment methods may be subject to conversion fees charged by your bank or provider.
  • Your payment method is authorized immediately at the time of purchase. The actual charge will be settled upon order processing.
  • Transactions using digital wallets (Apple Pay, Google Pay, etc.) are also subject to the terms and conditions of those wallet providers.
  • You will receive an order confirmation email once payment is successfully authorized.

4. Addressing Failed or Declined Payments

If your payment fails, please follow these steps:

  1. Verify Information: Ensure all card or account details (number, expiry date, CVV, billing address) are entered correctly.
  2. Contact Your Bank: Your bank or payment provider may be blocking the transaction. Contact them directly to resolve the issue.
  3. Try Again: Attempt the payment with the corrected information or an alternative payment method.
  4. Contact Us: If issues persist, please contact our support team for assistance.

5. Pricing & Billing Errors

We reserve the right to cancel any order resulting from a pricing error, typographical mistake, or incorrect product information listed on our site. If your order is canceled due to such an error, you will be notified and any authorized charges will be fully refunded.

6. Fraud Prevention

We employ measures to detect and prevent fraudulent transactions. We reserve the right to cancel any order that our system flags as high-risk or potentially fraudulent.

7. Refunds & Disputes

All refunds are governed by our Return & Refund Policy. Initiating a chargeback or dispute with your bank without first contacting us to resolve the issue may result in your account being suspended.

8. Contact Us

For billing inquiries, please contact our customer service:

  • Hours: Monday–Friday, 9:00 AM–5:00 PM EST
  • Email: hello@zentailstore.com (We aim to respond within 24 hours)
  • Phone: +1 (786) 510-9976
  • Mailing Address: 230 Sunrise Dr #3, Key Biscayne, FL 33149, United States

Last Updated: December 4, 2025